US Platform 1: Cloud Agent delay in data processing (IM-12901)

Incident Report for Qualys, Inc.

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 07, 2026 - 13:14 PDT

Update

We are continuing to investigate this issue.

Posted Oct 07, 2026 - 03:53 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing.

Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12901.

Posted Oct 07, 2026 - 03:39 PDT

This incident affects: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Security Configuration Assessment (SCA)).