US Platform 3: Error while launching scan (IM-5099)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jan 11, 2021 - 10:11 PST

Monitoring

Qualys Cloud Platform Operations has identified the issue where users would see an error while launching a scan and a fix has been implemented. We are monitoring the results. Further updates will be shared as they become available.

Posted Jan 11, 2021 - 08:32 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.

The ticket reference for this activity is IM-5099.

Posted Jan 11, 2021 - 07:31 PST

This incident affected: US Platform 3 (CertView (CERT), Malware Detection (MD), Network Passive Sensor (PS), Policy Audit / Policy Compliance (PA / PC), Vulnerability Management (VM), Web Application Scanning (WAS)).