All Platforms: Unauthorized Access Errors Reported in PM and GAV/CSAM Modules (IM-12074)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 08, 2025 - 07:05 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 07, 2025 - 13:42 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 07, 2025 - 12:06 PDT

Investigating

The Qualys Cloud Platform Operations team is currently investigating an issue where users may experience an unauthorized access error within our Patch Management and Asset Management modules when performing the following reported functions:

- On Demand Purge from GAV/CSAM
- Deleting Static tags from GAV/CSAM
- Deleting Dashboards from GAV/CSAM
- Deleting Reports from GAV/CSAM
- Re-enabling jobs within PM
- Editing jobs within PM
- Creating jobs within PM
- Deleting jobs within PM

Successful Workarounds reported thus far:

Clear cache and cookies
Open a new window in Incognito Mode
Attempt the actions in a different browser

Root Cause is being investigated. Further details will be shared as they become available.

IM ticket reference for this incident is IM-12074

Posted May 07, 2025 - 11:16 PDT

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), IN Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), CA Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), AE Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), AU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), UK Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), KSA Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)), and EU Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Patch Management (PM)).