EU Platform 2: VM/PC Scans in "Queued" status & Scan Processing Delay (IM-10876)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Mar 09, 2023 - 11:50 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 09, 2023 - 07:23 PST

Update

Qualys Cloud Platform Operations continues to investigate an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time, and scan processing is also delayed.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-10876.

Posted Mar 09, 2023 - 03:41 PST

Investigating

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time, and scan processing is also delayed. Further updates will be shared as they become available.

The ticket reference for this activity is IM-10876.

Posted Mar 08, 2023 - 21:52 PST

This incident affected: EU Platform 2 (Policy Compliance (PC), Vulnerability Management (VM)).