US_Platform 1: Degraded performance for Asset view for customers having EC2 instances

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Sep 18, 2017 - 21:14 PDT

Identified

QWB03 host went out of memory causing intermittent login issues for some customers for a short period of time until it was rebooted. Team is working towards resolving the issue.

Posted Sep 18, 2017 - 20:50 PDT

Investigating

Degraded performance for Asset view for customers having EC2 instances. Qualys team is investigating the issue

Posted Sep 18, 2017 - 11:04 PDT

This incident affected: US Platform 1 (AssetView (AV)).