EU Platform 1: Issues while generating new WAS Reports (IM-6341)
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Jun 11, 2021 - 12:27 PDT
Update
Qualys Cloud Platform Operations is monitoring the issue due to which a few WAS reports launched were showing in "Running" status, however, are completed on EU Platform 1.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-6341
Posted Jun 10, 2021 - 05:56 PDT
Monitoring
Qualys Cloud Platform Operations has taken corrective action and are now monitoring the issue due to which a few WAS reports launched were showing in "Running" status, however, are completed on EU Platform 1.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-6341
Posted Jun 09, 2021 - 15:44 PDT
Update
Qualys Cloud Platform Operations has identified the issue due to which a few WAS reports launched were showing in "Running" status, however, are completed on EU Platform 1. Some of the new report download generations are failing and a fix is being implemented. Further updates will be shared as they become available.
Posted Jun 08, 2021 - 10:57 PDT
Identified
Qualys Cloud Platform Operations has identified the issue due to which a few WAS reports launched were showing in "Running" status, however, are completed on EU Platform 1. New report download generation is failing. A fix is being implemented. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6341
Posted Jun 07, 2021 - 21:16 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue where a few earlier WAS reports launched are showing in "Running" status, however, are completed on EU Platform 1. New report download generation is failing. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6341
Posted Jun 07, 2021 - 02:24 PDT
This incident affected: EU Platform 1 (Web Application Scanning (WAS)).