US Platform 3: New virtual, containerized and offline Scanner appliances not being created (IM-12574)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 07, 2026 - 10:52 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 07, 2026 - 09:44 PDT

Investigating

The Qualys Cloud Operations team is investigating an issue where users are unable to create new virtual, containerized, or offline scanner appliances. Further details will be provided as they become available. The ticket reference for this incident is IM-12574.

Posted Apr 07, 2026 - 09:00 PDT

This incident affected: US Platform 3 (Policy Audit (PA), Security Configuration Assessment (SCA), Vulnerability Management (VM)).