US Platform 1: PC Scan Processing Degradation (IM-8011)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Nov 16, 2021 - 05:10 PST

Monitoring

Qualys Cloud Platform Operations has identified the issue causing degradation in PC scan processing on Qualys US Platform 1 and a fix has been implemented. We are monitoring the results. Raw scan results will be available and the degradation only impacts normalized data in the PC module. Users will notice a delay in the time it takes data captured via PC scans to become available in the PC, AV UI, and PC Reports. Further updates will be shared as they become available. Ticket Reference for this Incident: IM-8011

Posted Nov 15, 2021 - 17:37 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys US Platform 1. Raw scan results will be available and the degradation only impacts normalized data in the PC module. Users will notice a delay in the time it takes data captured via PC scans to become available in the PC, AV UI, and PC Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-8011

Posted Nov 15, 2021 - 09:06 PST

This incident affected: US Platform 1 (AssetView (AV), Policy Compliance (PC)).