UK Platform 1: Patch Management Deployment Jobs Stuck in Queued State (IM-12566)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Apr 02, 2026 - 10:00 PDT

Update

We are continuing to monitor for any further issues.
Posted Apr 02, 2026 - 09:59 PDT

Update

We are continuing to monitor for any further issues.
Posted Apr 02, 2026 - 09:42 PDT

Update

We are continuing to monitor for any further issues.
Posted Apr 02, 2026 - 09:40 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2026 - 09:40 PDT

Update

We are continuing to investigate this issue.
Posted Apr 02, 2026 - 09:40 PDT

Investigating

The Qualys Cloud Operations team is investigating an issue where deployment jobs can be created but remain in the queue; however, newly created jobs are not appearing in the UI and are not taking effect in the application. Further details will be provided as they become available. The ticket reference for this incident is IM-12566.
Posted Apr 02, 2026 - 09:29 PDT
This incident affected: UK Platform 1 (Patch Management (PM)).