US Platform 1: High Portal-Indexing lag (IM-12111)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted May 25, 2025 - 01:43 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 24, 2025 - 22:58 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue that is causing performance degradation in the AV module on the Qualys US Platform 1. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket reference for this incident: IM-12111
Posted May 24, 2025 - 20:54 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA)).
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