A fix has been implemented and we are monitoring the results.
Posted Jul 06, 2026 - 17:28 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 06, 2026 - 17:07 PDT
Update
We are continuing to investigate this issue.
Posted Jul 06, 2026 - 16:02 PDT
Update
We are continuing to investigate this issue.
Posted Jul 06, 2026 - 11:37 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting Qualys US Platform 1 and Platform 2, where downloaded reports in CSV and XML formats are returning empty files. Results downloads in PDF format continue to function normally, and the issue appears to be limited to CSV and XML exports. Additional updates will be provided as more information becomes available.
Posted Jul 06, 2026 - 11:36 PDT
This incident affected: US Platform 1 (Vulnerability Management (VM)) and US Platform 2 (Vulnerability Management (VM)).