A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2025 - 04:45 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 13, 2025 - 18:57 PST
Update
We are continuing to investigate this issue.
Posted Nov 13, 2025 - 13:27 PST
Update
We have additionally observed that Container Security is impacted due to the same underlying issue. Users may experience a delay in scan processing for containers and images as well as a delay in sensor status and provisioning. Further updates to be shared when available.
Posted Nov 13, 2025 - 13:26 PST
Update
We are continuing to investigate this issue.
Posted Nov 13, 2025 - 10:15 PST
Investigating
Qualys Cloud Operations is currently investigating an issue that is preventing cloud agents activated for Patch Management from launching existing and newly created On-Demand and Scheduled jobs. We have observed that the associated patch manifests are not being assigned to the cloud agent systems applied to the jobs thus impacting users patch deployments. Further updates will be shared as they become available. The ticket reference for this incident is IM-12377.
Posted Nov 13, 2025 - 08:59 PST
This incident affected: US Platform 4 (Container Security (CS), Patch Management (PM)).