We have determined root cause and are currently working on a hot fix. The hot fix will address Linux Cloud Agents currently impacted. For non-Linux cloud agent hosts, the solution previously provided to save the configuration profile without any changes is still valid.
Posted Jan 08, 2026 - 14:37 PST
Update
Update! The workaround provided will resolve the pending configuration download messages seen for cloud agents installed on Non-Linux operating systems. We are still observing no change in profile status in the UI post configuration updates for Linux based Cloud Agents. A fix is currently being discussed. Further updates will be shared as they become available.
Posted Jan 08, 2026 - 13:19 PST
Identified
Qualys Cloud Operations has identified this issue to be cosmetic. Cloud Agents currently displaying a pending download status in the Cloud Agent UI have downloaded the configuration profiles on the platform. All agent activities are operational. Further improvements are currently being discussed. As a workaround, to clear the pending messages, users can open the configuration profiles in edit mode and save the profile within without making any changes.
Posted Jan 08, 2026 - 10:30 PST
Update
We are continuing to investigate this issue. Further impact has been observed across additional platforms.
Posted Jan 08, 2026 - 06:54 PST
Investigating
We are investigating the issue.
Posted Jan 08, 2026 - 02:32 PST
Monitoring
The identified fix has been deployed to the impacted platforms listed. We are now monitoring the results.
Posted Jan 07, 2026 - 14:47 PST
Update
We are continuing to work on a fix for this issue.
Posted Jan 07, 2026 - 08:58 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 07, 2026 - 08:52 PST
Investigating
Qualys Cloud Operations is currently investigating an issue where Qualys Cloud Agents configuration profile downloads do not advance past Pending status. Further updates will be shared as they become available. The incident ticket for reference is IM-12460.
Posted Jan 07, 2026 - 07:33 PST
This incident affected: IN Platform 1 (Cloud Agent (CA)), US Platform 5 (Cloud Agent (CA)), US Platform 1 (Cloud Agent (CA)), US Platform 2 (Cloud Agent (CA)), EU Platform 1 (Cloud Agent (CA)), US Platform 3 (Cloud Agent (CA)), EU Platform 2 (Cloud Agent (CA)), CA Platform 1 (Cloud Agent (CA)), US Platform 4 (Cloud Agent (CA)), AE Platform 1 (Cloud Agent (CA)), AU Platform 1 (Cloud Agent (CA)), KSA Platform 1 (Cloud Agent (CA)), EU Platform 3 (Cloud Agent (CA)), and UK Platform 1 (Cloud Agent (CA)).