US Platform 2: Portal Indexing Lag (IM-12836)

Incident Report for Qualys, Inc.

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 26, 2026 - 13:17 PDT

Update

We are continuing to investigate this issue.

Posted Aug 26, 2026 - 06:07 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard.

Note: All scans and APIs are functioning properly.

Further updates will be shared as they become available.

Posted Aug 26, 2026 - 06:06 PDT

This incident affects: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)).