Multiple Shared Platforms: Some users getting error (Unauthorized Access) while accessing Dashboard (IM-11438)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 10, 2024 - 07:54 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 09, 2024 - 16:23 PST

Identified

Qualys Cloud Platform Operations has identified the issue and a fix is being implemented.

Further updates will be shared as they become available.
Ticket reference for this activity: IM-11438

Posted Feb 09, 2024 - 13:58 PST

Update

We are continuing to investigate this issue.

Posted Feb 09, 2024 - 07:24 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue where some users are getting error: Unauthorized Access while accessing VMDR, UD and other modules

Impacted Platforms: US Platform 3, US Platform 4, IN Platform 1, CA Platform 1

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11438

Posted Feb 09, 2024 - 06:34 PST

This incident affected: CA Platform 1 (Vulnerability Management (VM), Unified Dashboard (UD)), US Platform 4 (Vulnerability Management (VM), Unified Dashboard (UD)), IN Platform 1 (Vulnerability Management (VM), Unified Dashboard (UD)), US Platform 3 (Vulnerability Management (VM), Unified Dashboard (UD)), and US Platform 1 (Unified Dashboard (UD)).