Portal 3.22.1.0-7, the assigned fix for this incident, has been deployed to the following shared Platforms: EU2, AE1, US2, EU1, US4, US1, US3, UK1, IN1, CA1 and AU1. These platforms are under further monitoring at this time.
The remaining platforms will be updated to Portal 3.22.1.0-7 accordingly per these scheduled dates below:
EU Platform 3: Wednesday November 26 KSA Platform 1: Wednesday November 26
Posted Nov 25, 2025 - 06:19 PST
Monitoring
Portal 3.22.1.0-7, the assigned fix for this incident, has been deployed to the following shared Platforms: EU2, AE1, US2, EU1, US4, US1, US3, UK1 and IN1. These platforms are under further monitoring at this time.
The remaining platforms will be updated to Portal 3.22.1.0-7 accordingly per these scheduled dates below:
AU Platform 1: Tuesday November 25 CA Platform 1: Tuesday November 25 EU Platform 3: Wednesday November 26 KSA Platform 1: Wednesday November 26
Posted Nov 24, 2025 - 09:27 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 17, 2025 - 11:14 PST
Investigating
Qualys Cloud Platform Operations is investigating an issue were vendors are encountering a persistent issue after entering their credentials, the screen displays the message: "Please wait a moment while we process your request. Loading Application...." and remains stuck, preventing access to the questionnaire.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12381
Posted Nov 17, 2025 - 07:34 PST
This incident affected: AU Platform 1 (Security Assessment Questionnaire (SAQ)), KSA Platform 1 (Security Assessment Questionnaire (SAQ)), UK Platform 1 (Security Assessment Questionnaire (SAQ)), AE Platform 1 (Security Assessment Questionnaire (SAQ)), CA Platform 1 (Security Assessment Questionnaire (SAQ)), IN Platform 1 (Security Assessment Questionnaire (SAQ)), US Platform 4 (Security Assessment Questionnaire (SAQ)), EU Platform 1 (Security Assessment Questionnaire (SAQ)), EU Platform 3 (Security Assessment Questionnaire (SAQ)), US Platform 1 (Security Assessment Questionnaire (SAQ)), US Platform 2 (Security Assessment Questionnaire (SAQ)), US Platform 3 (Security Assessment Questionnaire (SAQ)), and EU Platform 2 (Security Assessment Questionnaire (SAQ)).