EU Platform 1: High Lag on Data Sync Service [IM-12841]

Incident Report for Qualys, Inc.

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 01, 2026 - 15:39 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 01, 2026 - 09:44 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.

Posted Sep 01, 2026 - 07:13 PDT

This incident affects: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)).