Resolved
This incident has been resolved.
Posted May 15, 2025 - 18:04 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 15, 2025 - 09:54 PDT
Update
This is impacting all modules in addition to VMDR. We are continuing to investigate.
Posted May 15, 2025 - 09:28 PDT
Update
We are continuing to investigate this issue.
Posted May 15, 2025 - 09:27 PDT
Investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US POD 3. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-12094.
Posted May 15, 2025 - 09:23 PDT
This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, VMDR OT, Qualys Flow (QFLOW), Total Cloud, Enterprise TruRisk Management (ETM), TotalAI).