EU Platform 1: Some of the VM/PC Scans are showing incorrect status in the UI

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Oct 01, 2019 - 00:48 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2019 - 21:49 PDT

Identified

The issue has been identified and a fix is being implemented. The count of VM/PC Scans showing an incorrect status within the Qualys UI has decreased. Further updates will be shared as they become available.

Posted Sep 30, 2019 - 21:22 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to show an incorrect status within the Qualys UI. Further updates will be shared as they become available.

Posted Sep 30, 2019 - 03:46 PDT

This incident affected: EU Platform 1 (Policy Compliance (PC), Vulnerability Management (VM)).