US Platform 3 : UI Intermittent Login Error and UI/API slowness (IM-3596)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 07, 2020 - 22:11 PDT

Monitoring

Qualys Cloud Platform Operations has identified the issue causing Intermittent Login Failure and degraded UI/API performance within US Platform 3. Corrective action is being implemented. This incident is being monitored through resolution, and further updates will be shared as they become available.

Posted Apr 07, 2020 - 06:32 PDT

Investigating

Qualys Cloud Platform Operations are currently investigating an issue causing Intermittent Login Failure and degraded UI/API performance within US Platform 3. Further updates will be shared as they become available.

Posted Apr 07, 2020 - 04:57 PDT

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).