US Platform 1: Delay in VM/PC Scan and Agent processing

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 03, 2019 - 19:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 03, 2019 - 18:59 PDT

Update

Qualys Cloud Platform Operations is continuing to investigate the issue. Users will experience a slight delay between seeing Cloud Agent VM data available between Vulnerability Management and AssetView CloudApps, further updates will be shared as they become available.

Posted Jul 03, 2019 - 14:35 PDT

Update

Qualys Cloud Platform Operations is Continuing to investigate the issue.

Posted Jul 03, 2019 - 06:43 PDT

Investigating

Qualys Cloud Platform Operations is observing a delay in VM scan and Agent scan processing on US Platform 1 and is investigating the issue. Further updates will be shared as they become available.

Posted Jul 02, 2019 - 23:58 PDT

This incident affected: US Platform 1 (Cloud Agent (CA), Vulnerability Management (VM)).