Unable to log in US Platform 2 - UI and API Services Impacted (IM-11773)
Resolved
This incident has been resolved.
Posted Oct 02, 2024 - 05:42 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2024 - 03:41 PDT
Investigating
Qualys Cloud Platform Operations has identified the issue preventing US Platform 2 from logging into the UI and API services impacted.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-11773
Posted Oct 02, 2024 - 03:04 PDT
This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT).