A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2025 - 13:36 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 10, 2025 - 11:49 PST
Update
We are continuing to investigate this issue.
Posted Nov 10, 2025 - 11:09 PST
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on all shared platforms running QWEB version 10.36.0.0 that has cause PC indexing to error out. Customers will observe impact to Reporting, Dashboard Metrics, Control Status, New Policy creation and existing policy changes, new assets missing from the module as well as automation for new builds and secure configuration remediation. Further updates will be shared as they become available. The ticket reference for this incident is IM-12366
Posted Nov 10, 2025 - 11:09 PST
This incident affected: AU Platform 1 (Policy Audit (PA), Security Configuration Assessment (SCA)), KSA Platform 1 (Policy Audit (PA)), UK Platform 1 (Policy Audit (PA), Security Configuration Assessment (SCA)), AE Platform 1 (Policy Audit (PA), Security Configuration Assessment (SCA)), CA Platform 1 (Policy Audit (PA), Security Configuration Assessment (SCA)), EU Platform 1 (Policy Audit (PA), Security Configuration Assessment (SCA)), IN Platform 1 (Policy Audit (PA), Security Configuration Assessment (SCA)), US Platform 4 (Policy Audit (PA), Security Configuration Assessment (SCA)), US Platform 1 (Policy Audit (PA), Security Configuration Assessment (SCA)), US Platform 2 (Policy Audit (PA), Security Configuration Assessment (SCA)), US Platform 3 (Policy Audit (PA), Security Configuration Assessment (SCA)), EU Platform 2 (Policy Audit (PA), Security Configuration Assessment (SCA)), and EU Platform 3 (Policy Audit (PA), Security Configuration Assessment (SCA)).