All Shared Platforms: PC Indexing Halted (IM-12366)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Nov 10, 2025 - 19:57 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2025 - 13:36 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 10, 2025 - 11:49 PST

Update

We are continuing to investigate this issue.

Posted Nov 10, 2025 - 11:09 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on all shared platforms running QWEB version 10.36.0.0 that has cause PC indexing to error out. Customers will observe impact to Reporting, Dashboard Metrics, Control Status, New Policy creation and existing policy changes, new assets missing from the module as well as automation for new builds and secure configuration remediation. Further updates will be shared as they become available. The ticket reference for this incident is IM-12366

Posted Nov 10, 2025 - 11:09 PST

This incident affected: AU Platform 1 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), KSA Platform 1 (Policy Audit / Policy Compliance (PA / PC)), UK Platform 1 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), AE Platform 1 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), CA Platform 1 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), EU Platform 1 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), IN Platform 1 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), US Platform 4 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), US Platform 1 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), US Platform 2 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), US Platform 3 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), EU Platform 2 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)), and EU Platform 3 (Policy Audit / Policy Compliance (PA / PC), Security Configuration Assessment (SCA)).