EU Platform 01 : UI/API is Inaccessible (IM-6345)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 28, 2021 - 11:12 PDT

Monitoring

Qualys Cloud Platform Operations has identified the issue and has implemented a fix. We are currently monitoring the platform and further updates will be shared as they become available.

Posted May 28, 2021 - 08:29 PDT

Investigating

We are continuing to investigate this issue.

Posted May 28, 2021 - 08:07 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing the EU Platform 01 UI/API to become unavailable with the Error Message: 'Error! Service Unavailable'/ Error 404 / (Other Errors) and are working on the fix. Further updates will be shared as they become available.

Posted May 28, 2021 - 08:07 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 01 UI/API to become unavailable with the Error Message: 'Error! Service Unavailable'/ Error 404 / (Other Errors) . Further updates will be shared as they become available.

Ticket reference for this activity: IM-6345

Posted May 28, 2021 - 07:56 PDT

This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).