Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2026 - 15:08 PDT
Update
The services are being restored. Modules should be accessible. Further updates will be shared as they become available.
Posted Jul 14, 2026 - 13:51 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 14, 2026 - 13:15 PDT
Identified
Login and scan workflows are restored. Further updates will be shared as they become available.
Posted Jul 14, 2026 - 12:05 PDT
Update
After further observation, this is a complete outage on EU Platform 2 as most services are impacted due to the ongoing OCI outage. We are continuing to work with OCI to restore services as quick as possible.
Posted Jul 14, 2026 - 09:34 PDT
Investigating
Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762
Posted Jul 14, 2026 - 08:38 PDT
This incident affects: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Unified Dashboard (UD), Connector Centralization, Custom Assessment and Remediation (CAR), Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), Total AI).