Slowness observed while loading PCI Merchant Portal - (IM-12438)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Dec 18, 2025 - 06:51 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2025 - 04:34 PST

Investigating

Qualys Cloud Platform Operations are currently investigating an issue causing slowness while login PCI Merchant Portal.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12438.

Posted Dec 18, 2025 - 04:13 PST

This incident affected: PCI Platform (PCI Platform).