US Platform 1 - Cloud Agents getting 503 error - Http/1.1 Service Unavailable (IM-5093)
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted Jan 10, 2021 - 09:59 PST
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue on US Platform 1 that was causing Cloud Agents to fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com)and are monitoring the results.
Further updates will be shared as they become available.

The ticket reference for this activity is IM-5093
Posted Jan 10, 2021 - 09:47 PST
Identified
Qualys Cloud Platform Operations has identified the issue on US Platform 1 that is causing Cloud Agents to fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com)and a fix is being implemented.
Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management, Cloud Agent, AssetView, and Asset Inventory modules. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5093
Posted Jan 10, 2021 - 08:11 PST
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue on US Platform 1 that is causing Cloud Agents to fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com)and are monitoring the results.
Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management, Cloud Agent, AssetView, and Asset Inventory modules. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5093
Posted Jan 10, 2021 - 07:36 PST
Identified
Qualys Cloud Platform Operations has identified the issue on US Platform 1 that is causing Cloud Agents to fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com)and a fix is being implemented. Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management, Cloud Agent, AssetView, and Asset Inventory modules. Further updates will be shared as they become available.
The ticket reference for this activity is IM-5093
Posted Jan 10, 2021 - 05:45 PST
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing Cloud Agents to fail while connecting to the Qualys Cloud Platform (https://qagpublic.qg1.apps.qualys.com). Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management, Cloud Agent, AssetView, and Asset Inventory modules. Further updates will be shared as they become available.
The ticket reference for this activity is IM-5093
Posted Jan 10, 2021 - 05:07 PST
This incident affected: US Platform 1 (Cloud Agent (CA)).
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