US Platform 1: Some of the VM/PC Scans staying in Loading/Queued state for a longer time (IM-3796).

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 17, 2020 - 19:31 PDT

Identified

Qualys Cloud Platform Operations has taken corrective action and the number of scans in the loading state is on reducing trend. Further updates will be shared as they become available

Posted May 17, 2020 - 12:31 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to stay in a loading state for a longer time. Further updates will be shared as they become available.
Reference Ticket for this incident is IM-3796.

Posted May 17, 2020 - 06:08 PDT

This incident affected: US Platform 1 (Policy Compliance (PC), Vulnerability Management (VM)).