Resolved
This incident has been resolved.
Posted Mar 20, 2026 - 13:18 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 19, 2026 - 19:32 PDT
Update
Deployment is completed, and we can see services are running fine.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12551.
Posted Mar 19, 2026 - 19:31 PDT
Update
Qualys Cloud Operations is currently deploying a fix, so the UI and API services will be interrupted during this process.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12551.
Posted Mar 19, 2026 - 18:28 PDT
Update
Qualys Cloud Platform Operations is continuing to investigate the issue causing some VM and PC scans to remain in "Queued" status for an extended period in US Platform 1. The team has implemented some changes, and we have observed improvements; however, a few users may still experience scans that remain stuck in the queue.
We are actively looking into this issue and will keep you updated on our progress.
The ticket reference for this activity is IM-12551.
Posted Mar 19, 2026 - 15:42 PDT
Investigating
Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time in US Platform 1.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12551.
Posted Mar 19, 2026 - 10:13 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), TotalAI).