Multiple Shared Platforms [US02, CA01, UK01, KSA01, EU01, EU03, and AU01]: Dashboard Recycle Bin Email Notification Issue (IM-12973)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Nov 08, 2026 - 23:13 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 08, 2026 - 20:03 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 08, 2026 - 18:48 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue where some users may receive emails related to their dashboards with the subject “Inactive Dashboards Moved to the Recycle Bin.”

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12973.

Posted Nov 08, 2026 - 17:51 PST

This incident affected: KSA Platform 1 (Unified Dashboard (UD)), AU Platform 1 (Unified Dashboard (UD)), UK Platform 1 (Unified Dashboard (UD)), CA Platform 1 (Unified Dashboard (UD)), EU Platform 1 (Unified Dashboard (UD)), EU Platform 3 (Unified Dashboard (UD)), and US Platform 2 (Unified Dashboard (UD)).