US Platform 1: Delay in Asynchronous Request Processing (IM-12071)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 06, 2025 - 06:26 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2025 - 22:53 PDT

Update

We are continuing to investigate this issue.

Posted May 05, 2025 - 17:36 PDT

Investigating

The Qualys Cloud Platform Operations team is currently investigating an issue affecting VM and PC operations on US Platform 1. As a result, some users may experience slow performance when trying to add and delete IP's, activate EC2 assets as well as adding, updating and/or deleting Asset Groups. Further updates will be shared as they become available. The ticket reference for this incident is IM-12071.

Posted May 05, 2025 - 09:47 PDT

This incident affected: US Platform 1 (Policy Audit / Policy Compliance (PA / PC), Vulnerability Management (VM)).