[Scheduled] Qualys US Platform 2 Maintenance Notification

Scheduled Maintenance Report for Qualys, Inc.

Completed

The scheduled maintenance has been completed.

Posted Aug 19, 2018 - 12:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 19, 2018 - 09:00 PDT

Scheduled

Due to a defective hardware module on US Platform 2, Qualys Cloud Platform Operations is taking an emergency maintenance window to complete its replacement.

This work will begin at 04:00 PM UTC on 19 August 2018 and end at 7:00 PM UTC on 19 August 2018.

The administrative UI and API of the Qualys services on US Platform 2 will be unavailable during this emergency maintenance window. This includes:
• Qualys Vulnerability Management (VM)

• Qualys Policy Compliance (PC)
• Qualys Cloud Agent (CA)
• Qualys Indication of Compromise (IOC)
• Qualys File Integrity Monitoring (FIM)
• Qualys Continuous Monitoring (CM)
• Qualys Web Application Scanning (WAS)
• Qualys Web Application Firewall (WAF)
• Qualys Malware Detection (MD)
• Qualys Asset Management (AM)
• Qualys Threat Protection (TP)
• Qualys AssetView (AV)
• Qualys Security Assessment Questionnaire (SAQ)
• Qualys SECURE Seal (SEAL)
• Qualys CloudView (CV)
• Qualys Container Security (CS)
• Qualys CertView (CERT)

The following services will not be impacted by this maintenance window:

• Scans which are running when the maintenance begins will still run to completion. The scan results will be processed once the platform is back online. Scans, which are scheduled to launch after the downtime begins, will not launch until the maintenance is complete. If they are set to Pause/Cancel after a certain time that will still be honored. It is not possible to manually pause/cancel a scan during the downtime. If you have strict scan windows, please ensure that your schedule is configured to Pause/Cancel as required.
• Web Application Firewall sensors.
• SECURE Seal logo and verification.
• Qualys PCI Compliance Scanning (PCI)

If you have any questions regarding this maintenance, please contact Qualys Customer Support at qualys.com/support.

We thank you for your continued support and look forward to your feedback.

Posted Aug 14, 2018 - 21:05 PDT

This scheduled maintenance affected: US Platform 2 (AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).