US Platform 3: CertView (Cert) Module Intermittent UI Failures (IM-3805)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted May 19, 2020 - 05:29 PDT

Monitoring

Qualys Cloud Platform Operations has implemented a fix and is monitoring the results. Further updates will be shared as they become available.
Posted May 19, 2020 - 04:10 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing intermittent UI failures on CertView (CERT) module and a fix is being implemented. Cert View UI might not load intermittently and new users will not be able to enroll for the CertView module. Users will neither be able to view new data in CertView UI nor use import functionality. Further updates will be shared as they become available.
Posted May 18, 2020 - 23:45 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing intermittent UI failures on CertView (CERT) module. Cert View UI might not load intermittently and new users will not be able to enroll for the CertView module. Users will neither be able to view new data in CertView UI nor use import functionality. Further updates will be shared as they become available.
Posted May 18, 2020 - 23:12 PDT
This incident affected: US Platform 3 (CertView (CERT)).