US GOV Platform 1: Qualys UI Login Issue [IM-12742]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 05, 2026 - 14:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 05, 2026 - 13:58 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 05, 2026 - 13:57 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 05, 2026 - 12:56 PDT

Investigating

Qualys Cloud Operations is currently investigating an issue affecting user login to US GOV Platform 1. API and scans are also impacted. We will provide further updates as they become available.

For reference, the ticket number for this incident is IM-12742.

Posted Jul 05, 2026 - 08:20 PDT

This incident affected: US GOV Platform 1 (Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Vulnerability Management (VM), Threat Protection (TP), Web Application Scanning (WAS), Unified Dashboard (UD), Policy Audit (PA), Patch Management (PM), CertView (CERT), Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Cloud Agent (CA), Endpoint Detection and Response (EDR), PCI Compliance (PCI), Out-of-Band Configuration Assessment (OCA), Custom Assessment and Remediation (CAR), Qualys Flow (QFLOW), SaaS Detection and Response (SDR), Network Passive Sensor (PS), Total Cloud, Connector Centralization, TotalAI).