Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. UI Access has been restored and monitoring is ongoing. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6796
Posted Jul 13, 2021 - 11:40 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 2 UI/API to become unavailable. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6796
Posted Jul 13, 2021 - 11:22 PDT
This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)) and US Platform 1 (SaaS Detection and Response (SDR)).