US Platform 2: Delay in Data Reflection in UI [IM-12944]

Incident Report for Qualys, Inc.

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12944

Posted Oct 27, 2026 - 11:28 PDT

This incident affects: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Unified Dashboard (UD)).