US Platforms 1/2/4, UK Platform 1, EU Platform 2, CA Platform 1 and India Platform 1: Unable to modify the TAG under GAV or CSAM (IM-11799)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Oct 24, 2024 - 10:00 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 24, 2024 - 09:59 PDT

Identified

Qualys Cloud Platform Operations was investigating an issue where users cannot modify the TAG under Global AsssetView or CyberSecurity Asset Management.

The issue has been identified, and the engineering team is working on fixing it.
We will provide further updates as they become available.

The ticket reference for this activity is IM-11799.

Posted Oct 24, 2024 - 01:10 PDT

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)), IN Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)), US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)), EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)), CA Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)), US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)), and UK Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)).