Resolved
This incident has been resolved.
Posted Nov 05, 2025 - 04:50 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2025 - 03:47 PST
Investigating
Qualys Cloud Platform Operations team is investigating an issue on the Qualys EU Platform 2, due to which customers may experience issues while logging in to the Qualys UI.
API and Scans are working fine.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg2.apps.qualys.eu/fo/scan/scanList.php
The incident reference is IM-12357
Posted Nov 05, 2025 - 00:35 PST
This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Unified Dashboard (UD), Connector Centralization, Custom Assessment and Remediation (CAR), Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), Total AI).