US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : The FIM report download link is redirecting to the Portal login page (IM-12615)
HF has been deployed on US Platform 1, US Platform 3, AU Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
Posted May 06, 2026 - 07:05 PDT
Update
HF has been deployed on US Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
Posted May 04, 2026 - 06:05 PDT
Update
We are working on the fix however till then please use below method to download the report as workaround.
Workaround:
1. You will receive an email to download the report. 2. Click on the Download Report, it will redirect you to Login page. 3. Enter your credentials and the report will get download.
Posted Apr 29, 2026 - 23:47 PDT
Identified
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where while downloading the FIM report the link is getting redirecting to Portal Login page. The Qualys Cloud Platform Operations team is actively investigating the issue.
Reference Incident: IM-12615
Posted Apr 29, 2026 - 05:21 PDT
This incident affected: KSA Platform 1 (File Integrity Monitoring (FIM)), EU Platform 1 (File Integrity Monitoring (FIM)), CA Platform 1 (File Integrity Monitoring (FIM)), US Platform 1 (File Integrity Monitoring (FIM)), US Platform 2 (File Integrity Monitoring (FIM)), US Platform 3 (File Integrity Monitoring (FIM)), EU Platform 2 (File Integrity Monitoring (FIM)), and AU Platform 1 (File Integrity Monitoring (FIM)).