EU Platform 1: Cloud Agent Scan data is observing delays in processing (IM-11423)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jan 30, 2024 - 09:20 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 30, 2024 - 05:01 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 30, 2024 - 05:00 PST

Identified

The issue has been identified and the Qualys Cloud Platform Operations Team is working on implementing the fix.

Posted Jan 29, 2024 - 23:26 PST

Investigating

The Qualys Cloud Platform Operations team has identified an issue where the Cloud Agents scans data is observing delays in processing. Users may expect a delay in VM/PC data becoming available via the UI.

The issue is currently under investigation. Further updates will be shared as they become available

The ticket reference for this incident is IM-11423.

Posted Jan 29, 2024 - 21:02 PST

This incident affected: EU Platform 1 (Cloud Agent (CA)).