US Platform 3: Significant Delay in Portal Indexing (IM-12887)

Incident Report for Qualys, Inc.

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-12887.

Posted Sep 29, 2026 - 08:46 PDT

This incident affects: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)).