US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]

Incident Report for Qualys, Inc.

Update

We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

Posted Sep 29, 2026 - 13:06 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-12885.

Posted Sep 28, 2026 - 21:39 PDT

This incident affects: US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)).