A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2026 - 03:30 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 13, 2026 - 15:26 PDT
Update
We are continuing to investigate this issue.
Posted Jul 13, 2026 - 08:46 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting the Mitigation library sync. Due to this issue, only new vulnerabilities will not be available for Mitigation. Our teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available. For reference, the incident tracking ID for this activity is IM-12756.
Posted Jul 13, 2026 - 04:03 PDT
This incident affected: AU Platform 1 (Patch Management (PM)), KSA Platform 1 (Patch Management (PM)), UK Platform 1 (Patch Management (PM)), US Platform 5 (Patch Management (PM)), AE Platform 1 (Patch Management (PM)), EU Platform 1 (Patch Management (PM)), IN Platform 1 (Patch Management (PM)), CA Platform 1 (Patch Management (PM)), US Platform 4 (Patch Management (PM)), US Platform 1 (Patch Management (PM)), US Platform 2 (Patch Management (PM)), US Platform 3 (Patch Management (PM)), EU Platform 2 (Patch Management (PM)), and EU Platform 3 (Patch Management (PM)).