US Platform 2: Purge Rules Not Executing Daily (IM-12426)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Dec 15, 2025 - 01:51 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2025 - 01:08 PST

Investigating

Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426.
Posted Dec 12, 2025 - 12:22 PST
This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)).
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