US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12509]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 20, 2026 - 05:37 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 19, 2026 - 16:08 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 18, 2026 - 19:17 PST

Update

We are continuing to investigate this issue.

Posted Feb 17, 2026 - 23:37 PST

Investigating

Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available.

The ticket Reference for this incident is IM-12509.

Posted Feb 17, 2026 - 18:35 PST

This incident affected: US Platform 1 (Policy Audit (PA), Vulnerability Management (VM)).