US Platform 1: Lag on asset-sync-service-group / asset-reconciled-feed (IM-6943)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 30, 2021 - 14:28 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing performance degradation in the AV module on Qualys US Platform 1 and a fix is being implemented. Users may notice that VM and PC data are taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6943.

Posted Jul 30, 2021 - 01:08 PDT

Investigating

Qualys Cloud Platform Operations is continuing to investigate an issue causing performance degradation in the AV module on Qualys US Platform 1. Users may notice that VM and PC data are taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6943.

Posted Jul 29, 2021 - 17:37 PDT

This incident affected: US Platform 1 (AssetView (AV), Cloud Agent (CA)).