Resolved
This incident has been resolved.
Posted Nov 18, 2025 - 17:49 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2025 - 14:54 PST
Investigating
Qualys Cloud Platform Operations team is investigating an issue on the Qualys US Platform 3, due to which customers may experience issues while logging in to the Qualys UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12385
Posted Nov 18, 2025 - 13:17 PST
This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, VMDR OT, Qualys Flow (QFLOW), Total Cloud, Enterprise TruRisk Management (ETM), TotalAI).