EU Platform 2: Qualys Platform UI unavailable using VIP 2FA

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Sep 27, 2019 - 00:10 PDT

Monitoring

The issue has been identified and a fix has been implemented. We are able to login to Qualys Platform UI using VIP 2FA. The result is currently being monitored.

Posted Sep 26, 2019 - 23:37 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue that is causing users not able to access the Qualys Cloud Platform when using VIP 2-Factor Authentication. Further updates will be provided as they become available.

Posted Sep 26, 2019 - 23:26 PDT

This incident affected: EU Platform 2 (Cloud Agent (CA), AssetView (AV), Vulnerability Management (VM), Threat Protection (TP), Security Configuration Assessment (SCA), Continuous Monitoring (CM), Indication of Compromise (IOC), Policy Compliance (PC), PCI Compliance (PCI), File Integrity Monitoring (FIM), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS), Web Application Firewall (WAF), Malware Detection (MD), Container Security (CS), CloudView (CV), Asset Inventory (AI), Out-of-Band Configuration Assessment (OCA), Patch Management (PM), Passive Scanner (PS), Qualys Gateway Service (QGS), CertView (CERT)).

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