EU Platform 2: Qualys Platform UI unavailable using VIP 2FA

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Sep 27, 2019 - 00:10 PDT

Monitoring

The issue has been identified and a fix has been implemented. We are able to login to Qualys Platform UI using VIP 2FA. The result is currently being monitored.

Posted Sep 26, 2019 - 23:37 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue that is causing users not able to access the Qualys Cloud Platform when using VIP 2-Factor Authentication. Further updates will be provided as they become available.

Posted Sep 26, 2019 - 23:26 PDT

This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).