A fix has been implemented and we are monitoring the results.
Posted Jan 09, 2026 - 10:21 PST
Update
We have been able to reproduce with direct login. This is now impacting all user types on US Platform 2.
Posted Jan 09, 2026 - 07:54 PST
Update
We are continuing to investigate this issue. As a workaround, users can clear browser history/cache and attempt log in afterwards.
Posted Jan 09, 2026 - 07:51 PST
Investigating
Qualys Cloud Operations is currently investigating an issue that is causing SAML / SSO / 2FA users to be kicked back to portal login when trying to access our Cloud Agent and Administration modules. Direct user login is not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12462
Posted Jan 09, 2026 - 07:05 PST
This incident affected: US Platform 2 (Cloud Agent (CA), Vulnerability Management (VM)).