Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly.
We will continue to monitor the lag closely and provide ongoing updates.
The ticket reference for this incident is IM-12565.
Posted Apr 04, 2026 - 11:50 PDT
Investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
Posted Apr 03, 2026 - 07:56 PDT
This incident affected: US Platform 2 (Cloud Agent (CA), Vulnerability Management (VM)).